Support and Help Channels
A 1–hour Ticket Reply Guarantee
Each ticket you submit to our tech assistance staff will be attended to within about one hour. All basic requests will be answered right away. However, if the support question you have submitted calls for some help from a qualified technician, we’ll send the ticket to him and will notify you about the delay.
Top–class Client Help Service
Our customer assistance crew will be on shift for you 24x7x365 to to attend to all service inquiry tickets that you send. We offer client help and support for the software packages that are installed in advance on your hosting server. These include our custom designed Web Hosting Control Panel, the preferred Operating System and the server admin panel (with regards to the VPS type).
An Intuitive Help Section
In the Web Hosting Control Panel that is available cost–free in your virtual server, you can discover an interesting Help section, that includes all you should be aware of when running your internet sites and programs. We have added a wide array of how–to articles and reviews and video tutorials that show the essential web site managing duties in an easy–to–understand manner.