Support Channels

  • 1 hour ticket response time
  • A 60–Minute Support Ticket Response Guarantee

  • Each assistance request you submit to us will be attended to within maximum one hour. If your support ticket or email needs additional assistance from a server administrator, we’ll without delay forward it and leave a comment to let you know that your matter is being worked on. If you order our Optional Admin Services package, all of the services included there will be performed at a time of your liking.

  • Top quality support service
  • A Top–Notch Tech Support Service

  • We will be at your disposal 24/7 to respond to any inquiries that you may have about our Web Hosting Control Panel or any of the applications that we have installed for you on the dedicated hosting server. If you also need help handling server management procedures, you can take a glance at our Optional Admin Services package, which includes backup disk storage space, weekly Operating System updates, server monitoring and restarting services, as well as software installation and troubleshooting services

  • Intuitive help center
  • A User–Friendly Help Section

  • We have provided our Web Hosting Control Panel with a circumstantial knowledge base, which features elaborate explanations of all its features and functionalities. Also, we have filmed exhaustive video tutorials that will further show you how to perform a certain task or solve a commonly encountered problem. The help articles and the tutorial video clips are easily accessible from every Web Hosting Control Panel section through the Help and Videos buttons located in the upper right corner.