A 99.9% Server Uptime
The main benefit of constructing your own hosting platform is that you do not need to worry about compatibility issues – you design a special set of software applications in such a way so as to be compatible with a specific set of hardware components. The result is something much more stable and dependable, since there are less potential chances of failure. We have built our cloud hosting platform atop tried and tested hardware components together with a strongly tweaked version of SELinux in order to set up an extremely safe environment for all your web sites.
That is why, with all our hosting packages we offer a 99.9% server uptime guarantee. This guarantee is available in all our datacenters.
A 99.9% Network Uptime
If you want to offer an exceptional hosting service, you can rarely count on the default network configuration in a datacenter. We have built our very own custom internal network in order to ensure the very best connection speed with the outside world.
And thanks to this, no matter which data centers you select: our US based datacenter, our UK based datacenter, in our FI based datacenter, in our Eastern Europe based datacenter or our AU based datacenter, you will enjoy a guaranteed 99.9% network uptime. And this uptime guarantee is available with all web hosting plans offered in each datacenter.
A 30–Day Money–Back Guarantee
Even though we have done pretty much everything to decrease all potential risks with our cloud hosting plans and regardless of the fact that our company provides top–class customer support, there are times when the customer simply isn’t satisfied with what we are offering. Or he wants to switch to a more powerful hosting solution, such as a VPS server or even a dedicated server.
This is why our company offers a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you are not completely happy, we will give you your money back.
24/7 Technical Support
If you have ever been forced to wait around for hours for an answer, you’re probably aware of how frustrating this can be, even more so if your site is at stake. This is exactly why we offer a 24x7 support service with a 1–hour response time guarantee. Irrespective of what happens or what holiday it is – our technicians will be at your disposal and they’ll respond to you in less than an hour. And the best thing is that their average ticket response time is just 20 minutes!