Should you ever encounter a problem with your site and be unable to cope with it on your own, ask the respective hosting company’s help desk support team to help you bring the site back online. A fast resolution would be the best scenario, but lots of hosting companies respond within twenty four hours or even more, all the more so if you’re dealing with a reseller. Even if the problem can be solved with ease, your website may not function correctly or it may not be available at all for a long time period, so you may lose prospective customers since it’s rather unlikely that anyone would enthusiastically go back to a website that is inoperational. With that being said, you ought to make sure not only that you can touch base with your hosting provider, but also that they can respond and help you in a timely fashion. If a software app update doesn’t proceed as planned or you erase something by accident, for example, the site must be restored speedily so as to prevent prolonged unavailability.
One-Hour Response Guarantee in Hosting
If you’re using any of our hosting and you have a question or chance upon a certain predicament, you can touch base with us 24-7 by posting a trouble ticket or by sending an email and we promise that you’ll obtain a reply in less than one hour. In case the issue can be solved, we will do it before we get back to you, whereas in case there’s something that you need to do on your end, we’ll supply you with all the needed information – what possible solutions to try out, what settings to check, and so on. Normally, you will receive an answer within less than thirty minutes, which goes to say that waiting around for hours on end or even for more than a day to get assistance is something inconceivable. Our 1-hour response guarantee applies to any query that you might have – general, technical or billing.
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you post a ticket from your web hosting Control Panel or write an email regarding your semi-dedicated server, you will have an answer within maximum 1 hour. You can get in touch with us whenever you like in regards to technical, billing or general matters and due to the fact that we will be at your disposal 24/7, you will always get assistance right on time. Depending on the specific issue or question, we will provide you with more details, resolve the predicament if it’s been caused by something that’s within our reach or instruct you on what to do on your end if you need to fine-tune some setting for a web-based application that we don’t have access to. You can forget about waiting for an entire day for every answer. As a matter of fact, in most cases we reply to emails and tickets within no more than 20 to 25 minutes.