A live chat is among the ways of communication provided by some website hosting providers as a part of their support service. Depending on the service provider, the chat is used for billing, pre-sales and/or tech support. This way of contact is quicker as compared to a support ticket and it makes it less likely to misspell or misunderstand something in comparison to a telephone call with an agent. Furthermore, when the issue that you experience requires some time to be reviewed and resolved, you are able to do something else in the meantime instead of just waiting, as you would have to do if you call. Also, you can employ a live chat assistance service free of cost provided that you have web accessibility even when your website hosting provider is located in another country and they do not have a local phone number that you can call.
Live Chat Support in Hosting
As we believe that a number of troubles can be resolved if you talk with a live person, we provide a live chat service for all of our potential and active customers. The chat is online every day and our support representatives will assist you with a wide range of questions and situations. If you aren't our client yet, you are able to find out more about our hosting packages and the hosting environment in general to be certain that your sites will function properly on our servers. If you already have an account and you've got some questions or you experience any kind of problems with some of our services, you will be able to join us on the live chat and we can provide you with the required information or help you troubleshoot the problem. You will have to open a trouble ticket for certain problems which require more time or the help of a sysadmin, still for a variety of standard problems you can get help right away.
Live Chat Support in Semi-dedicated Servers
We provide you with live chat support as part of our services, so any time you have any questions about our semi-dedicated servers, you are able to speak with our customer care team anytime no matter if you have already purchased your account or not. In general, the chat service is for pre-sales, billing and general questions and issues, but we will help you with a lot of technical questions too. We can help you select the right package for your sites in case you do not have an account yet, we can reply all the billing questions or concerns you could have or we can help you with setting up your new email address on your computer or smart phone - all the aforementioned will be done promptly because our live chat service is accessible all day, every day. Any time you want assistance, you're able to talk with an agent and save considerable time.