There are several ways in which you can touch base with the web hosting company whose services you’re using, but the one that you will invariably find regardless of which company you pick is a trouble ticket system. It is the easiest form of correspondence for a variety of reasons. In the event that no client support staff member is free at the moment and they are all occupied, a phone call may not be responded to, but a ticket will always be received. Additionally, you can copy/paste extensive bits of information without the need to worry about typographical errors, and if a specific problem needs more time to be resolved or a number of replies must be exchanged, all the info will be in one and the same location, so either party can always see the comments left by the other one. The negative side of using tickets to get in touch with your web hosting company is that they’re often separate from the hosting platform, so if you need to supply information or to adhere to directions, you’ll need to use no less than two different accounts and this number might increase if you’d like to administer a couple of domains. Moreover, a lot of web hosting providers reply to tickets after several hours, or even once in every 24 hours, and for you as a customer, this means wasted time while waiting around for a reply.