There are several ways in which you can touch base with the web hosting company whose services you’re using, but the one that you will invariably find regardless of which company you pick is a trouble ticket system. It is the easiest form of correspondence for a variety of reasons. In the event that no client support staff member is free at the moment and they are all occupied, a phone call may not be responded to, but a ticket will always be received. Additionally, you can copy/paste extensive bits of information without the need to worry about typographical errors, and if a specific problem needs more time to be resolved or a number of replies must be exchanged, all the info will be in one and the same location, so either party can always see the comments left by the other one. The negative side of using tickets to get in touch with your web hosting company is that they’re often separate from the hosting platform, so if you need to supply information or to adhere to directions, you’ll need to use no less than two different accounts and this number might increase if you’d like to administer a couple of domains. Moreover, a lot of web hosting providers reply to tickets after several hours, or even once in every 24 hours, and for you as a customer, this means wasted time while waiting around for a reply.
Integrated Ticketing System in Hosting
In contrast to what you may find with plenty of other hosting companies, the support ticket system that we use with our hosting is included in the Hepsia hosting Control Panel, which comes with all accounts. You will not need to memorize several user names and passwords, since you’ll be able to manage both your tickets and the web hosting account itself in one location. So, in case you have an enquiry or stumble upon a complication, you can get in touch with our tech support team representatives instantly. Our system comes with an intelligent search option. This means that even if you have opened an immense number of tickets through the years, you will be able to track down the one that you need without much difficulty. Moreover, you can see knowledge base hints on dealing with commonly confronted issues.
Integrated Ticketing System in Semi-dedicated Servers
The support ticket system that we use is integrated into the Hepsia hosting Control Panel, which we have developed for our semi-dedicated servers, so you will not require a different support platform to touch base with our support team – you can do this on the spot in case you confront a problem. Sending a new ticket takes a few clicks of the mouse and finding an older one is just as simple. With our smart search box, you can quickly find any ticket that you have sent in the past. You can open a ticket at any moment as our tech support team representatives are available to you 24 hours a day, 7 days a week, 365 days a year and answer in no more than sixty minutes, although it seldom takes this much to obtain a reply. With the Hepsia Control Panel, you will have everything in one place and you can just forget about having to log in and out of two or more platforms to troubleshoot a simple issue.