Being able to contact your hosting supplier if you have any type of questions or experience any issues is quite important and how fast they will answer back and react can be crucial, especially if your site is business-oriented, as longer downtime often means losing prospective customers. The support solutions are, in addition an easy way to identify actual suppliers from resellers. The second usually answer only to e-mails or support tickets and you'll need to wait for a day or maybe more in order to get a response. In case the trouble needs several responses, you will end up losing several days to get a problem resolved. Using the services of a genuine and reliable website hosting company, you will be in a position to connect with the support team at any moment and get an instant response whatever the problem or the question is - customer, pre-sales or tech one.
24/7 Customer Support in Hosting
All of our hosting offer you 24/7/365 pre-sales, customer and tech support, so no matter if you are inquiring about our website hosting services well before you make an order or you are a current customer and you have any question or a difficulty, you can contact us anytime, which includes holidays and weekends. We have many channels to get in touch with us - a couple of phone lines globally for your convenience and live chat support for billing, pre-sales and basic questions; emails as well as support tickets for more technical issues or any troubles that need additional time to research and resolve. Unlike various other website hosting suppliers, our trouble tickets feature a guaranteed max response time of just one hour, thus whatever your problem is, it will be resolved timely and you will not waste days in order to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server that you select, you will be able to reap the benefits of our 24/7 technical support services even on public holidays. Your websites will be available at all times and so will we. With a lot of connection options, you will be able to select the best approach to get in touch with us and inquire about our solutions in case you don't have an account yet, or ask for support if you're already among our customers. You're able to give us a call, start a chat with a live agent, send an email or open a ticket from the Help section of your Hepsia hosting Control Panel. The previous two options come with a one-hour answer time guarantee, although it hardly ever takes over 20 min to get assistance regardless of the nature of the problem. With our customer and technical support services, we will be there for you anytime you need us, not several days later.
24/7 Customer Support in VPS Servers
With our VPS servers, you won't ever have to wait for more than 1 hour so as to get support for any type of difficulty that you could encounter regarding the server or the software which comes pre-installed with it. We guarantee this short reply time for all the support tickets which you open via your billing Control Panel or emails which you send to our tech support crew. Furthermore, we have local phone numbers in a number of countries around the world plus a live chat service where we will assist you with pre-sales, billing and common questions. Customer and technical support is available 24/7/365 using the various ways of communication, so no matter what your question or problem is, there is always somebody to assist you without delay. If you need assistance with third-party software, that you cannot set up or which gives you troubles, you'll be able to reap the benefits of the Managed Services upgrade package that we supply for all the VPS plans.
24/7 Customer Support in Dedicated Servers
All dedicated server plans that we offer feature 24/7 support via numerous methods of communication and with a 1-hour maximum response time warranty. In case you want to learn more about the plans or you have various general or billing questions, you are able to call one of the local numbers that we have globally or you can use our live chat support and talk to a live representative. For strictly tech issues which need some help from a tech support person or an administrator, you can open a support ticket from your billing Control Panel or you could send an email, since all these channels are more appropriate to track a particular problem. The answer time for them rarely is more than 30 minutes, therefore you can forget all about having to wait for a full day so as to receive help. Our support service is available for all of the server-related matters, and the pre-installed software. When you want help with third-party applications, you may consider adding the Managed Services upgrade that we offer with all the packages.